List of channels available in Alcmeon
Table of Contents
Messaging channels (Private Messages)
These channels enable you to engage in private conversations with your customers. On all of these channels, you can configure scenarios using our Bot Editor!
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AlcmeonChat |
🔒included in ALCMEON CARE ESSENTIAL, ALCMEON CARE ENTERPRISE Alcmeon Chat is our white-label messaging solution, designed to integrate with your website or mobile app. Use it to chat with your customers, provide support, generate leads, and drive sales. It's a secure platform that helps you orchestrate conversations, all while maintaining and strengthening your brand identity. |
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🔒included in ALCMEON CARE ESSENTIAL, ALCMEON CARE ENTERPRISE WhatsApp is the most popular messaging solution, offering user-friendly and secure communication thanks to end-to-end encryption. It provides high open rates, making it highly effective for both marketing campaigns and customer support. 2 billion monthly active users |
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Messenger |
🔒included in ALCMEON CARE ESSENTIAL, ALCMEON CARE ENTERPRISE Messenger provides a powerful way to deliver fast, transparent, and personalized customer service to Facebook users. It's also an excellent channel for running targeted marketing campaigns on one of the world's most popular messaging apps. 1 billion active users per month |
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Instagram Direct |
🔒included in ALCMEON CARE ESSENTIAL, ALCMEON CARE ENTERPRISE Instagram offers a highly responsive and visual way to manage customer support directly through messages. It's an excellent channel to drive discovery, strengthen relationships, and boost sales by connecting directly with your audience at every stage of their buying journey. 2 billion active users per month |
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Apple Messages for Business |
🔒included in ALCMEON CARE ENTERPRISE Apple Messages for Business is the most comprehensive channel for Apple device users, offering deep integration with their iPhone or iPad. It allows you to create the richest, most seamless, and privacy-respecting conversational experiences. Over 2 billion active devices |
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LINE |
🔒included in ALCMEON CARE ENTERPRISE LINE is Japan's ubiquitous messaging app, offering a wide range of services including digital wallets, stickers, music, news, and more. Its user base and rich features make it an essential tool for brands aiming to connect with their audiences. Used by over 70% of the Japanese population, LINE is also popular in Thailand, Taiwan and Indonesia. |
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KakaoTalk |
🔒included in ALCMEON CARE ENTERPRISE KakaoTalk is a powerful Korean “super app” that provides enhanced messaging, payment, and banking services, along with games and even taxi-hailing capabilities. It stands as the most popular digital platform for brands to connect with their Korean customers and prospects. Used by 93% of the Korean population, it is also popular in Indonesia, the Philippines and Vietnam. |
Social Media Channels (Comments, Mentions, Reviews, etc.)
These channels encompass social media platforms where brands can publish content. Your customers can then react to this content through public comments, reviews, and ratings. In every case, Alcmeon centralizes all these public messages from customers or prospects, enabling you to respond to or moderate them.
✅ For platforms that offer both public and private channels, the Conversation Page gives you visibility into both public and private exchanges with the same customer within a single conversation thread!
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Free posts Comments Ad comments Notice |
🔒included in ALCMEON CARE ESSENTIAL, ALCMEON CARE ENTERPRISE Meta's social network allows users to comment on your brand's posts and ads. Engaging with these users and tailoring your social media strategy based ont their feedback is essential. 3 billion monthly active users |
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Story mentions Story replies Comments Live Comments |
🔒included in ALCMEON CARE ESSENTIAL, ALCMEON CARE ENTERPRISE As the most visual of social networks, Instagram allows brands to connect with users through images and videos. Users can engage with your brand through mentions, replies to stories, posts, and comments on ads. 1.5 billion monthly active users |
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TikTok Comments |
🔒included in ALCMEON CARE ESSENTIAL (as an option), ALCMEON CARE ENTERPRISE TikTok's short-form video sharing platform is experiencing a massive surge in popularity, presenting a powerful opportunity for businesses. It allows brand to reach vast audiences with content specifically tailored to their viewers, who can then react and comment. 1.6 billion monthly active users |
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Comments |
🔒included in ALCMEON CARE ESSENTIAL (as an option), ALCMEON CARE ENTERPRISE As the largest professional social network, LinkedIn enables brands to manage their presence by posting updates and promoting open positions. Responding to comments on your content is an excellent way to engage your community in conversations. A total of 800 million accounts |
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Google Business Profile Ratings and reviews |
🔒included in ALCMEON CARE ENTERPRISE Google Business Profile displays your business's physical location on Google Maps and allows users to rate and review it. Managing these reviews is crucial for strengthening your visibility on Google Maps and improving your search ranking. 73% of businesses' online reviews |
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Facebook Places Free posts Comments Ad comments Notice |
🔒included in ALCMEON CARE ENTERPRISE Facebook allows brands to create dedicated Pages for each of their physical locations or points of sale. These “Place” pages offer the same features and channels as regular Facebook Pages, ensuring a consistend experience for your customers. 3 billion monthly active users |
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Trustpilot Product Reviews Merchant Reviews |
🔒included in ALCMEON CARE ENTERPRISE Trustpilot is a leading review platform that empowers businesses to enhance their online reputation and gain a competitive edge. Its Enterprise offering allows brands to respond to, flag, or report user reviews in Alcmeon. 50 million reviews per year |
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X (formerly Twitter) @mentions Direct messages |
🔒included in ALCMEON CARE ESSENTIAL (as an option), ALCMEON CARE ENTERPRISE W, the real-time trends and public conversation platform, enables brands to share their news, actions and values with a wide audience and build brand awareness. 600 million monthly active users |