It's important to understand how Alcmeon processes customer interactions with your bot scenarios, even if the interaction is with an older scenario. Here's the logic:

• If the scenario linked to the button is still published and both the step and button still exist, then its action is triggered. This happens even if it means starting a new Alcmeon conversation or interrupting an ongoing chat with an advisor.
• Otherwise, if the button is not found in an active scenario, the message is treated as a simple text message:
  • If this message is the start of a new conversation: The "Next Conversations" step will be triggered.
  • If this message is not the start of a new conversation:
    • If it is part of an ongoing conversation with a bot: If the current scenario step has a "free input" output, that output is triggered. If it does not, the "Unexpected text" step is triggered.
    • If it is a conversation with an advisor: The message appears as a new message in the Advisor Inbox, under the "Received" tab.