🔒Included in ALCMEON CARE ESSENTIAL, ALCMEON CARE ENTERPRISE

Create a scenario

To create a new bot scenario, navigate to your list of bot scenarios and click the “ New scenario ” button.

In the next step, you will:

1. Choose the channel on which you want to build this scenario.
2. Give your scenario a name.
3. Select a scenario template that interests you or opt to create your own from an empty scenario.

🦊 Tip: Add the date you are publishing or plan to publish your scenario to its name. You can always change a scenario's name later.

By default, your scenario is created with an “Inactive” status. Don't forget to publish it when it's ready!

Create a scenario from a template

When you use a template, your scenario comes with a pre-built diagram containing several steps. You can find a complete description of our bot editor and its capabilities in the next chapter.

Quick Start Guide for Templates

1. Begin by reading the yellow sticky "Notes" included in the diagram. These provide initial instructions on often mandatory changes or additional settings required before you can publish your bot.
2. Customize the text content by clicking on the "pencil" icons available within each step.
3. For "Message with menu" steps, feel free to remove, add, or reorder options by dragging and dropping them as needed.
4. Remember to save your scenario frequently using the button located at the top right of the editor.
5. When you're ready, click the "Published" button and then "Save." Your bot will instantly go live and be available for your customers!

🦊 Tip: If this is your first bot scenario on a particular channel, we highly recommend creating it on a dedicated test account first. Once you are satisfied with it, you can then duplicate it to your production account.

For more detailed information on the bot editor's full capabilities, please refer to the article 🎯Bot Editor - Quick Start.