Your sovereign, white-label chat channel

🏛️ GDPR compliance and digital sovereignty

A sovereign solution hosted on European servers, which protects your brand from the legal complexities of the Cloud Act or the fluctuations of international laws regarding data transfer.

🎯 Designed for the entire customer journey

From discovery to after-sales, a single interface optimized for high-stakes purchase intents, transactional flows, and customer service use cases. All in a fully white-label solution that reflects your brand, not ours. Available for your website, mobile site, and mobile app (with notification support).

✨ AI bots that take action

Go beyond FAQs. Our AI uses advanced intent detection and agentic skills to autonomously perform tasks (order tracking, returns processing, appointment scheduling). Our bots don't just chat; they understand the customer journey to offer the most relevant solution .

🤝 From AI to human advisors

Seamless, real-time handover: your customers never have to repeat themselves, and your advisors always have the full context of the conversation. Empower your teams with the best tools thanks to the Alcmeon inbox : collaborative, multi-team, where AI assists agents in real time to boost productivity and the quality of responses. Use our CRM connectors to synchronize your conversations with e.g. Salesforce Service Cloud.

🔗 Customer authentication and personalized journeys

AlcmeonChat identifies customers connected to your website or mobile application and transmits customer information securely , ensuring a fully personalized bot journey and customer service.

⏱️ Freedom of pace

Discuss according to the client's terms. Whether it's a live chat session or an asynchronous discussion thread, the conversation remains fluid and seamless. Also, allow clients to leave the page and resume their conversation exactly where they left off.

🌐 Unified Channel Orchestration

Coordinate AlcmeonChat with third-party channels such as WhatsApp or RCS entirely within Alcmeon, ensuring a consistent brand voice across your entire digital ecosystem .

Create your AlcmeonChat channel now

Specific features of AlcmeonChat

Triggers

Define in a no-code interface the events that will automatically trigger an automatic behavior of AlcmeonChat and under what conditions; measure these events from your usual tools (Adobe, Google Analytics,…).

For example, if the user waits more than 2 seconds on certain pages of the site, trigger the opening of AlcmeonChat and start the appropriate branch of your bot scenario.

Read our complete guide

Rich message formats

AlcmeonChat supports many rich message formats, just like messaging channels such as WhatsApp and RCS:

• Text messages including bold, underlined, etc. (Markdown syntax)
• Media messages: images, videos, documents (e.g. PDF)
• Carousels: several horizontal slides, with media, text, and buttons
• Buttons, quick answers, URL buttons
• Persistent menu (scenario triggered action or redirect to a URL)

In your bot scenarios

AlcmeonChat bots support all standard features common to other channels like WhatsApp, RCS or Messenger, including AI bots, API calls, code blocks, conditions, actions, custom fields, etc.

One feature is exclusive to the AlcmeonChat channel: asking the user for their email address in order to notify them in case of a late response from an advisor.

Queue waiting time

You have the option to display to your users an estimate of their waiting time and their position in the queue.
This estimate is based on an algorithm that takes into account the number of connected advisors and the average time to first respond to a message.

Download the transcript

At the end of the conversation, the user can download a transcript of the conversation in PDF format.
 

Create your AlcmeonChat channel now