Contact Us

If you still have questions or prefer to get help directly from an agent, please submit a request.
We’ll get back to you as soon as possible.

Please fill out the contact form below and we will reply as soon as possible.

  • ⤶ alcmeon.ai Home
English (US)
US English (US)
FR French
  • Help Center
  • Advisor Console
  • Channel Specificities

Possible Moderation Actions

Updated at June 20th, 2025

Contact Us

If you still have questions or prefer to get help directly from an agent, please submit a request.
We’ll get back to you as soon as possible.

Please fill out the contact form below and we will reply as soon as possible.

  • Alcmeon AI
  • Advisor Console
    Inbox Conversation Page Channel Specificities
  • Channels
    All Channels AlcmeonChat WhatsApp KakaoTalk
  • Alcmeon Bots
    Quick start All Scenario Steps Scenario Examples
  • Workflows & automations
  • Analytics
    Analytics - General Volumes Delays
+ More

For certain "public" channels (such as Facebook comments, LinkedIn, and Instagram), platforms allow brands to moderate messages posted by customers. These moderation actions are available to Alcmeon users who have the necessary permissions, which can be configured in the "Settings / Users" section.

✅ In Alcmeon, you can perform all available moderation operations directly from the Conversation Page. For automatic and immediate effects, you can configure Triage Rules. Additionally, you can apply moderation actions to multiple messages simultaneously from the Search page.

 

Here is the complete list of moderation actions available per channel:

Platform Channel Moderation Actions
AlcmeonChat Message None
Facebook Messenger Ban the client
Facebook Open posts, Wall comments, Ad comments

Block the client

Like/Unlike the message

Hide/Show message

Delete message

Instagram Direct, Story mentions, Story replies None
Instagram Instagram Comments, Live Comments

Hide/Show message

Delete message

WhatsApp Message None
Apple Messages Message None
Line Message None
KakaoTalk Message None
Google Business Profile (formerly my Business) Reviews None
Trustpilot Reviews Find the Author of the review (to initiate an appeal procedure)
X (Twitter) Direct message Follow the customer
X (Twitter) @mentions

Follow the customer

Like/Unlike the message

Retweet the message

LinkedIn LinkedIn Comments None
TikTok Comments

Like/Unlike the message

Hide/Show message

 

 

possible interventions moderation actions

Was this article helpful?

Yes
No
Give feedback about this article

Related Articles

  • Triage Rules
  • Message status tabs
Book a demoGet started
Use cases
CareLoyalty & UpsellMarketingE-commerce
Platform
OverviewBot BuilderChannelsCRM IntegrationsAdvisor Console
Workflow builderAnalyticsPrivacySecurity
AI
ManifestoAI AssistantAI BotsGetting Started With AIPrivacy + AI
Company
CustomersBook a DemoContact Us
Legal noticesPrivacy
©2011 - 2025 Alcmeon - All rights reserved
Expand